terms

Before you use the platform, please read the following terms and conditions carefully. By using the platform, you signify your agreement to these terms and conditions and you shall be bound by the same. If you do not agree to these terms and conditions, do not use the platform. We reserve the right to change, […]

Before you use the platform, please read the following terms and conditions carefully. By using the platform, you signify your agreement to these terms and conditions and you shall be bound by the same. If you do not agree to these terms and conditions, do not use the platform.

We reserve the right to change, modify, suspend, or discontinue any portion of the X2KEY Services (as defined below) at any time. We also have the right to impose limits on certain features or restrict your access to parts of, or the entire, X2KEY Services in our sole discretion and without notice or liability.

1. General

1.1 This agreement, and all schedules and appendices attached or referred hereto, if any, (“Agreement”) is an agreement between you and X2KEY (“X2KEY”, “we”, “us”, or “our” and its related companies/offices are all refer to the X2KEY Office in the last part of this term).

1.2 This Agreement shall govern, among others,
(a) the provision of the X2KEY Services (as hereinafter defined); and
(b) your use of the Platform (as hereinafter defined).

1.3 The Services are intended for, and may only be used by:
(a) individuals who are 18 years and older who can form legally binding contracts under applicable law, and
(b) individuals who are under the age of 18 with the consent and direct supervision of his/her parent or legal guardian. All transactions carried out by any individual under the age of 18 pursuant to this Agreement shall be deemed to have been approved by his/her legal guardian or parent and such legal guardian or parent shall be responsible for any and all activities conducted by such individual under the age of 18.
(c) Individuals that are not residents in sanction countries or any country or region that is subject to the United Nations/Office of Foreign Assets Control (“OFAC”) economic and trade sanctions and in any other country or region that X2KEY determines from time to time in its sole discretion.
(d) Individuals that are not designated as terrorists or terrorist associates by the Committees of the United Nations Security Council, OFAC and in any other country or region that X2KEY determines from time to time in its sole discretion.

2. Definitions and Interpretations

2.1 In these Terms, unless the context otherwise requires, the following words and expressions shall have the following meanings:

  • Account means the account created and used by you to access or use the Platform;
  • Business Account means an account to accommodate a larger team or businesses, where they can used shared payments, track orders and progress while consolidating feedback;
  • Business Day means a day that is not a Saturday, a Sunday or a public holiday or bank holiday in Hong Kong;
  • Buyer means the purchaser of any Goods and/or Services;
  • Goods and/or Services means the digital items, goods and/or services displayed, listed and/or offered by the Seller for sale through or on the Platform.
  • X2KEY Services mean the services and features provided or made available by X2KEY through or on the Platform from time to time, including without limitation the services (other than payment services which are provided by a Payment Partner) provided by X2KEY to facilitate the Seller and the Buyer to enter into a Sale Contract with each other;
  • Information means any information, details, content, dimensions, data, maps, locations, photographs, text, descriptions, specifications, audio or video clips, graphics, and/or other materials;
  • Intellectual Property Rights mean all rights, titles and/or interests in, to and/or under patents, registered designs, designs, copyrights, names, marks, trade names, trademarks, service marks and logos and all other intellectual, industrial and/or proprietary rights;
  • Sale Contract means the agreement entered into between the relevant Seller and the relevant Buyer through the Platform for the sale of any of the Goods and/or Services;
  • Merchant Wallet shall have the meaning ascribed to in Clause 3.15;
  • Unified Wallet means the wallet established by a Payment Partner(s) in the name of X2KEY for the purposes of facilitating transactions on the Platform;
  • Payment Partner means a payment services provider licensed under the Payment Services Act 2019 that X2KEY has partnered with to provide all payment services in connection with transactions carried out through or on the Platform;
  • Seller means a seller registered with X2KEY who displays, lists or offers any Goods and/or Services for sale through or on the Platform;
  • Personal Data shall have the meaning prescribed to it in the Privacy Policy updated by us from time to time;
  • Privacy Policy means the policy published by X2KEY on the Platform governing the processing of Personal Data;
  • Platform means the online platform (website, mobile site or mobile application) developed and/or operated by X2KEY;
  • Registration Process means the registration process set out by X2KEY for you to register and open the Account with X2KEY;
  • Representatives means the servants, employees, officers, agents, contractors, workmen, personnel and/or representatives of the relevant party; and
  • You/your means all users of the Platform, including without limitation the Sellers and the Buyers.

3. Access to the Platform

3.1 If you wish to have access to the Platform and X2KEY Services, you shall create an Account with X2KEY in accordance with the Registration Process. Upon successful registration, you may be given access to the Platform and X2KEY Services by logging in to your Account.

3.2 X2KEY shall be entitled to perform a background check on you and shall have the right, in its sole and absolute discretion, to refuse to grant you access to the Platform and X2KEY Services or any part thereof. X2KEY may conduct, at its own discretion or otherwise required by any applicable laws (including but not limited to the applicable AML/CTF laws) or upon a request by a competent legal authority, to conduct, either by X2KEY directly or by an authorised third party service provider, “Know your Client” (“KYC”) checks on you before X2KEY grants access to you to use the Platform and the X2KEY Services.

For Buyers

3.7 You may use your Account to transact on the Platform. For security reasons, we may limit the amount or number of transactions you can make through your Account.
3.8 We shall have the right to refuse any transaction on your Account if:
(a) the transaction does not satisfy these Terms and Conditions or any of our other terms and conditions set out on the Platform; or
(b) where we have reason to believe that the transaction may violate any laws, rules or regulations or may otherwise subject us or any of our affiliates to liability or obligation.

3.12 If you experience any difficulties with your Account, please contact us at support@x2key.com. If you have placed an order on our Platform and experience difficulties with your order, please contact customer service.

For Sellers

3.13 If you are registering as a Seller under the age of 18, you must obtain permission from your parent(s) or legal guardian(s) to open a Seller’s account on the Platform and that parent or legal guardian must agree to the terms of this Agreement and other terms and conditions related to the use of the Platform that may be released by X2KEY from time to time.

3.15 You acknowledge and agree that:
(a) where X2KEY approves your application for an Account on the Platform, you authorise X2KEY to open an account for you with the Payment Partner(s) on your behalf, in order for the Payment Partner(s) to provide all relevant payment services to you in connection with your use of the Platform (“Merchant Wallet”).

4. Sale Contract

4.1 All Sale Contracts are strictly made between the relevant Seller and the relevant Buyer to the full and absolute exclusion of X2KEY. X2KEY makes no representation and/or warranty of any kind as to the Goods and/or Services and X2KEY shall not be made liable or responsible to you in any manner whatsoever for any costs, loss, damages, claims, fines, penalties, liabilities and/or expenses howsoever arising from the Sale Contract.

4.2 The Buyer acknowledges that there is a risk that the relevant game developer may modify the Buyer’s game account and its content from purchases made by the Buyer via the Platform and X2KEY shall not be held liable in any manner whatsoever in such circumstances.

5. General Obligations

5.1 You shall, at your own cost and expense:
(a) comply with all applicable law, statutes, bye-law, regulations, orders, delegated or subordinate legislation, regulatory policies, notices, determinations, guidelines, directives and/or any other requirements of any governmental, statutory and/or regulatory bodies and/or departments from time to time;
(b) obtain and maintain throughout the duration of this Agreement, all necessary approvals, consents, licences and permissions (statutory, regulatory, contractual or otherwise) in relation to your obligations and activities under this Agreement and the Sale Contract.

6. Use of the Platform

6.1 In consideration of you agreeing to the terms and conditions contained in this Agreement, X2KEY grants you a non-exclusive, non-transferable right to access and use the Platform and X2KEY Services solely and to the extent necessary for the purpose of this Agreement.

18. Rights and Suspension

18.1 Without prejudice to any other rights X2KEY may have under this Agreement or at law, X2KEY shall have the right to immediately (without notice):
(a) suspend or cease your access to the Platform and/or X2KEY Services;
(b) remove any Information submitted, uploaded or transmitted by you to or through the Platform;
(c) suspend or limit any or all of the activities and/or transactions in connection with your Account; and/
(d) inform the Payment Partner(s) that a dispute has arisen in respect of a Sale Contract.

21. Notices

21.1 Except as otherwise agreed or provided in this Agreement, all notices and other communications to be given to any party pursuant to this Agreement shall be in writing and shall be valid and sufficient if dispatched or sent in the following manner:

If by X2KEY to you:
(a) by posting, publishing or sending a notification on or through the relevant Platform;
(b) by email to your email address provided or notified by you;
(c) by publication in a newspaper; or
(d) by short messaging services (SMS) to your mobile phone number registered with X2KEY.

If by you to X2KEY:
(a) by email to support@x2key.com
(b) Submit through the service ticket system;
(c) Submit through X2KEY’s relevant customer service staff and/or employees;

Appendix A: Payment and Refund Policy

1.9 All sales are final at X2KEY and refund will not be given except the following conditions:
1.9.1 Buyer did not receive the order. As long as the product has not been delivered or partially delivered, cancellation and refund is possible at any time.

1.9.2 Item received by the buyer does not match product description. In this case buyers will be covered under X2KEY Protection.

5. X2KEY does not cover payment disputes or bank chargebacks and related responsibilities. If this happens, X2KEY must stop the platform-part investigation and wait for the payment partner/bank to make a decision.

Appendix B: Affiliate Program Terms

Thank you for registering as a member of the X2KEY Affiliate Program. The information that you provided to X2KEY as part of the registration process will be stored and handled by X2KEY in accordance with the European Union’s General Data Protection Regulation (“GDPR”).

Last Updated: February 17, 2026